FAQs

Q1: Can I cancel my order?
A1: If you wish to cancel your order, please contact us at sale@icomfyhome.com as soon as possible. Cancellations can only be made before the package is shipped. Once the order is in transit, we are unable to cancel it.

Q2: When will my order be shipped?
A2: Orders are typically processed and shipped within 1-2 business days. If there are any delays, we’ll notify you right away.

Q3: How do I return an item?
A3: To initiate a return, please reach out to us at sale@icomfyhome.com, letting us know the reason for the return. If your return is approved, we will send you detailed instructions on how to proceed.

Q4: Do you ship to countries outside of the US?
A4: Yes, we offer shipping to most countries in Europe and North America. If you're unsure about the shipping costs or delivery options to your country, please contact us before placing your order.

Q5: Do you offer discounts or promo codes?
A5: We occasionally run promotions, and any available discount codes will be displayed on the website. To use a code, simply enter it at checkout to apply the discount to your order.